Frequently Asked Questions

Click on the profile icon in the top header, select "Register", and fill in your name, email address, and password to create an account.

Go to the Login page, click on "Forgot your password?", enter your email address, and we will send you a secure link to reset it instantly.

Yes. Once logged in, go to "My Account" -> "Addresses" to add, edit, or configure your default shipping and billing details.

Simply browse our collection, click on a product, select your size and color options (if applicable), and add it to your shopping cart. Once ready, proceed to checkout and fill in your details to finalize your purchase.

We support Cash on Delivery (COD) all over Pakistan. We also accept payments via Credit/Debit cards (Visa/Mastercard) and direct bank transfers.

We process orders quickly to ensure fast delivery. Please contact us on our WhatsApp at +92 327 6048814 with your Order ID for any modifications.

We charge a flat delivery fee of Rs. 200 on all orders — delivered all over Pakistan. No minimum order required.

You can track your package directly on our website! Simply navigate to the "Track Order" page in the footer menu, type in your Order ID and billing email, and press the Track button to view the live shipment status.

No, there are no hidden charges. All taxes are included in our listed product prices, and shipping fees (if any) are transparently shown in your checkout cart before you confirm.

You can contact our friendly support team by emailing support@velmora.com, or calling our helpline at +92-300-1234567 during business hours (Monday to Saturday, 9 AM - 6 PM).